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Sales & Payment

Last updated: March 28th, 2024


Thank you for being a valued customer of Hernest! We appreciate your interest in our products and want to ensure that your shopping experience is both satisfactory and rewarding.


By placing an order or making a purchase with us, you agree to adhere to our terms and conditions, including our Privacy Policy and Terms And Conditions.


I. PRICES, PAYMENT, AND TAX

All prices on our product pages are listed in US dollars before sales tax. We accept payments via Visa, MasterCard, Amex, and PayPal. 


II. PRICING AND PRICE REDUCTIONS/CORRECTIONS

Hernest reserves the right to modify prices for products displayed on our website at any time, and to rectify any pricing errors that may occur inadvertently.


III.ORDER ACCEPTANCE/CONFIRMATION

When placing an order, you must have a valid credit or debit card and a registered account on our website. Follow the instructions provided on our website to complete your order. Hernest reserves the right to refuse or cancel orders, limit order quantities, and request additional information at our discretion. Upon receiving your order, we will send an email order confirmation. Please note that this confirmation does not indicate acceptance of your orderwe are simply acknowledging its receipt. Hernest may accept or decline your order for any reason after its submission. If an order is canceled after billing, a refund will be issued.


Upon selecting a product for purchase, you will be shown the total charges, including applicable delivery fees. Payment must be made in full using the provided payment methods on our website. We are not obligated to accept an order until full payment is received. It is your responsibility to ensure that all details provided for the purchase are accurate and that payment methods used are valid with sufficient funds or credit. We reserve the right to verify payment details before processing the order.


By submitting an order on our website, you agree to the current terms and conditions in effect at that time. You are advised to review the latest terms and conditions each time you place an order.


IV. HERNEST PRODUCT INFORMATION

We strive to provide accurate descriptions of all products on our website, relying on information from our suppliers. However, there may be occasional errors on our website, and we reserve the right to correct any inaccuracies at any time, even after an order has been placed.


Some of the products we offer may be hand-made or crafted from natural or organic materials, resulting in small variations between the product image(s) and the actual product. Any such discrepancies will be clearly stated on the individual product listing.


While we make every effort to accurately display colors, please be aware that colors may appear slightly different on various displays and screens. Variations in color between screens are not considered faults or errors.

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We aim to update our website regularly and may modify content as needed. If necessary, we may temporarily suspend access to the website or close it indefinitely. While we strive to provide accurate information and content on our website, we reserve the right to update it promptly upon the identification of any inaccuracies or errors.


V. TERMS FOR USING PROMOTIONAL VOUCHERS

Occasionally, we may offer promotional vouchers that can be used on our website. These vouchers are subject to specific terms and conditions, which must be followed when redeeming them. Promotional vouchers are valid for the specified period indicated on them, can only be used once, and cannot be combined with other offers, including sales, promotions, and other vouchers. 


Promotional voucher credits cannot be used to purchase products from third parties. If you use a promotional voucher for a product that costs less than the voucher value, no refund or residual credit will be given. These credits do not accrue interest and hold no cash value.


If the promotional voucher credit is insufficient for the total order amount, you must make up the difference using another payment method (excluding the use of another promotional voucher or offer). Only 1 promotional voucher can be applied per order, which is allocated to the entire invoice. Therefore, if multiple products are purchased using a voucher and some items are later returned, the discount is proportionally distributed to each item for the calculation of refund values.


VI. 30-DAY PRICE PROTECTION GUARANTEE

Hernest offers a 30-day price protection for customers who place orders. If you discover a lower price within 30 days of your transaction, please email us at service@hernest.com.


Refunds are allowed: 

Identical Product within 30 Days of Purchase. Item must match size, model, SKU, quantity, brand, name, and color of previous purchase within the last 30 days.

Currently active. Item must be in stock and available on Hernest.com for delivery in your zip code.


Refunds are not allowed: 

Bundle offers, rebates, mail-in offers, financing offers

Prices requiring a minimum quantity purchase

Clearance or closeout items, liquidation sales, special hour / flash / limited quantity offers

Damaged, used, or refurbished items

Price errors

Prices resulting from pickup discounts

Prices during Black Friday, Cyber Week, and other special / holiday promotions


ANY FURTHER QUERIES?

Visit our Contact Us Page.


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