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Privacy Policy

Thank you for accessing the website ("Site")/mobile application(s) (“Application”) of Hernest (all references to “us” and “our" refer to Hernest). We respect your privacy and want you to know about the policies we have in place to collect, use, process, share, and protect your personal information. By interacting with Hernest through our websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy.

This Privacy Policy explains: 

• Types of information Hernest Collected

• Why do we collect your information?

• How does Hernest use cookies and other technology to collect information?

• How does Hernest process your personal information? 

• How does Hernest secure information collected about me? 

• What choices do I have regarding Hernest collection of my information? 

• Are children allowed to use Hernest? 

• How does Hernest use and disclose information collected from me offline? 

• Where can I find updates to this policy? 

• How to contact us?

This Privacy Policy applies only to this website /mobile application(s) and does not necessarily apply to personal information we collect from you offline. Please see the section on Offline Collection, Use & Disclosure of Information details. We are not responsible for the content or privacy practices on any website other than to which we link or that links to us. 

Types of information we collected

We collect the following categories of information in order to provide products and services to you, to communicate with you, to enhance our products, services, and operations, and for other operational, legal, and compliance purposes:

• Identifiers, such as name, phone number, email address, credit card number, or other similar identifiers.

• Identifiers (Online), such as Internet URL, Internet service provider, date/time stamp, device model, unique device identifiers, and other online identifiers.

• Customer Account Details/Commercial information, such as products or services you purchased or considered purchasing.

• Geolocation data, such as the location of your device or computer, shipping and billing address(es), your city, your country of residence/your organization's country of operation.

• Age, gender, or other protected classifications.

• Other personal information, if it identifies, relates, and can be reasonably associated with or linked to you.

Why do we collect your information?

We collect information from users in several different ways, to provide an efficient, meaningful, and customized shopping experience. For example, we can use your personal information to: 

• Record and quickly bring up information you’ve given previously 

• Help you quickly find information, products, and services 

• Create content that is relevant to you 

• Alert you of our new information, products, and services 

Registration and Ordering:

To use certain parts of this Site/Application or order products, all customers must fill out an online registration form with personal information, including but not limited to, your name, gender, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may ask for your country of residence and/or your organization's country of operation, so that we can comply with applicable laws and regulations. This information is used for billing, order processing, and internal marketing as well as to communicate with you about your order and our site. 

Email Addresses:

Several locations on the Site/Application allow you to enter your email address for purposes including but not limited to: 

registering for free promotional notices, requesting notifications when new brands or product styles arrive, or signing up for our email newsletter. In addition, any participation in promotional contests organized by Hernest is completely voluntary and requires disclosure of contact information needed to notify winners and award prizes. We may post the names and cities of contest winners on our Site/Application. 

Log Files:

Like most websites, the Site server automatically recognizes the Internet URL from which you access this Site/Application. We may also log your Internet protocol (IP) address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.) 

Product Reviews: 

We ask for an email address and location along with the submission of all product reviews. Your email address will be kept private, but your location will be visible to other users. All other personal information that you choose to submit as part of the review will be available to other visitors to the Site/Application. 

How does Hernest use cookies and other technology to collect information? 

Cookies are small pieces of information that your Internet browser stores as text files on your computer's hard drive. Most browsers accept cookies by default, but setting your browser to refuse cookies or remove them from your hard drive will prevent you from using parts of this Site/Application. Hernest uses cookies to: 

• speed up navigation 

• track site usage 

• recognize users and user access privileges 

• enable selection and purchase of products on this Site/Application record your browsing activity and purchases 

This Site's/Application’s cookies do not and cannot infiltrate a user’s hard drive to gather any confidential information. 

This Site/Application also uses web beacons (also known as clear GIF technology or "action tags") to: 

• help deliver cookies 

• track views of a web page 

Any electronic image on the Site/Application, such as an ad banner, can function as a web beacon. We may use content or ads from third-party advertising companies that may use cookies and web beacons to measure web page visits or the amount of products purchased. 

Any information these third parties collect via cookies and web beacons is not linked to any personal information we collect. 

How does Hernest use your personal information?

Internal Use: We use your personal information to process your order and provide you with customer service. We may use your personal information internally to collect general information about visitors to this Site/Application, improve our content and layout, improve our outreach, and market our services and products. 

Communication with You:

We will use your personal information to communicate with you about Hernest and your orders. All customers must provide an email address to allow communication with us regarding orders placed. We may send you a confirmation email after you register with us as well as service-related announcements as necessary (for example, temporary suspension of service for maintenance.) You may also submit your email address to request notification when we receive a new brand, product style, or product, or to sign up for our email newsletter and special offers. You can unsubscribe or opt out of future emails at any time (see the Opt Out/Corrections section below for more details). 

Does Hernest share your personal information? 

We sell merchandise, not information — We do not sell, rent, trade, license, or otherwise disclose your personal or financial information to anyone, except in the following specific situations: 

Third-party service providers: 

Like most online retailers, we sometimes use third-party service providers to perform specific functions on our behalf. Any information disclosed to them is solely to help in their provision of service. For example, we provide your name, shipping address, email, and phone number to partners such as DHL and UPS to guarantee delivery of your orders, and we may use relevant customer information to monitor the quality of the third party’s service. 

Similarly, we must provide your credit card number to financial services organizations such as credit card processors and issuers to process payments. We protect all submissions of your credit card number for authorization with state-of-the-art data encryption. (More in the Data Security section.) 

Legal requirement to disclose information: We may be required to disclose information if subpoenaed, served with a court order, or requested by law-enforcement officials conducting investigations, or if we are otherwise required by law to disclose such information. We will also release personal information when necessary to protect our legal rights or enforce our Terms of Use and other agreements. For example, we may share information to reduce the risk of fraud, or to prevent fraud by users who attempt fraud or other illegal activity on our Site/Application. 

Merger and/or sale of assets:

We do not normally sell, trade, or rent personal information to other companies in the course of our business. However, it is possible that we might acquire, merge with, or be acquired by another company, or that we might dispose of some or all of our assets, in which case your personal information could be disclosed to another company, subject to the Privacy Notice in effect. 

Non-personally identifiable information: We may share information that does not identify you or any user, such as the number of daily visitors to a particular page, or the size of an order placed on a certain date, with third parties such as advertising partners. 

How does Hernest secure information collected about me? 

This Site/Application incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as: 

• Safeguarding all financial transactions done through this Site/Application with Secure Sockets Layer ("SSL") encryption 

• Granting only employees who are providing specific service access to your personal information 

• Working only with third-party service providers who we believe adequately secure all computer hardware. 

While our business is designed to safeguard your personal information in mind, please remember that 100% security does not presently exist anywhere, online or offline. 

What choices do I have regarding Hernest collection of my information? 

When required by law, you may request to exercise your privacy rights including access, delete or restrict certain use or sharing of your personal information. For your protection, we may need to verify your identity before fulfilling certain requests.

You can choose to: 

• Access, correct, or update your personal information

• Stop receiving mail to your email address 

• Disable your account to prevent any future purchases through that account 

• Close your account and delete your personal information

To access, correct, or update your personal information, log in to My Account and submit a request through the online Customer Service, or call us at 1-877-308-0527/email us at service@hernest .com. 

To unsubscribe from emails you receive from Hernest, follow the unsubscribe link at the bottom of the email and select the option appropriate for you. 

To delete your information, You have the right to request that we delete certain personal information we have collected from you. If you wish to do any of these things, please visit here or call us at 1-877-308-0527/email us at service@hernest .com.

Close Your Hernest Account

You can submit a request for us to permanently close your Hernest account and delete your data.

Once your account is closed,  you'll be unable to access all products and services associated with your account within all devices (including PC, mobile, and App).

For example: account information, wishlist, comment, coupon, subscription, order history, return, and refund.

Before closing your account, please do not hesitate to contact us. We don't want to see you go and will make every effort to solve any problems you may encounter.

What you need to know about closing your account: 

When you submit the request to close your account, our customer service will contact you within 48 hours via e-mail to confirm the reason for closing, the historical order, and after-sales record information of your current account. You are required to respond within 5 days to complete the verification process.

Generally, it takes 30 working days to close an account from the date we received the request. However, if you have ongoing orders before submitting your request, we recommend that you close your account after the order is completed.

If there is no problem, and there is no unfinished history of orders and after-sales records, we will permanently close your account and data within 30 working days. Please be advised that Hernest is legally required or entitled to retain some types of information. 

Please note that account closure is a permanent action, and once your account is closed, it will no longer be available to you and can not be restored. If you decide later to start ordering from us again, or if you would like to use our products and services that require an account, you need to create a new account.

Email marketing:

If you agree to receive, we will send you marketing communications via email to keep you informed of our latest products, promotions, and other information that you might be interested in.

According to applicable laws, if you have purchased a product from us and have not unsubscribed, we will send you marketing communications via email continuously.

You can stop receiving direct marketing messages from us at any time by clicking here or contacting us at service@hernest .com. To stop direct marketing messages, you can also click the "Unsubscribe" in any marketing email you receive from us. Once you request, we will update your profile to ensure that you do not receive any further marketing messages.

Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request to stop receiving direct marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information). 

Please note that you use multiple names or e-mail addresses when communicating with Hernest or using the site App, you may continue to receive communications with any names or email addresses not specified in your opt-out request.

Are children allowed to use Hernest? 

We respect children's privacy. We do not knowingly or intentionally collect personal information from children under age 13 without the consent of the child's parent or guardian. Elsewhere on this Site/Application, you have represented and warranted that you are either 18 years of age or are using the Site/Application with the supervision of a parent or guardian. 

If you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you when using the Site/Application. 

How does Hernest use and disclose information collected from me offline? 

As Hernest collects most information through our Site/Application, this Privacy Policy applies only to the online collection of personal information. 

We also protect all personal information that is collected from you offline, such as through phone calls. If we contact you by telephone regarding an order or payment, we will ask only for the personal information needed to place your order or resolve your issue. When we need to store information related to an order, we enter it into our database through SSL encryption (See the Data Security section above for more information). 

This Policy does not attempt to cover all possible offline methods of collecting or using personal information, however, we will treat any offline collection, use, or disclosure of personal information in a manner consistent with our online practices. 

Where can I find updates to this policy? 

To keep you informed of what information we collect, use, and disclose, we will post any changes or updates to this privacy policy on this Site/Application and encourage you to review this privacy policy from time to time. Please contact us with any questions about the privacy policy. 

How to contact us?

If you have questions or comments about this privacy policy or if you would like us to correct, update, or delete information we have about you or your preferences, please contact us as indicated below.

Email us:

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