Protection Policy 1

30-Day Worry-Free Returns 

30-day return window for eligible items in new, unused, resealable condition. Return labels provided upon approval, 14-day return window. For non-defective returns, HERNEST will charge a 20% restocking fee. HERNEST will cover the return shipping cost and provide return labelsExclusions for clearance, final sale, and used items.

Best Price Guaranteed

HERNEST will refund the price difference if you find an identical item at a lower price within 30 days. Exclusions for bundle offers, clearance items, and sale/promotional prices.  

Order & Estimated Delivery 

An order confirmation email with the Estimated Delivery Date will be sent to your mailbox. You can request to postpone delivery if you are not ready before shipment. 

Contact Us

Service Time

Mon - Fri: 24 Hours
SAT: 7AM - 12AM EST
SUN: 8AM - 5PM EST

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