Chat with us, powered by LiveChat

Privacy and Cookie Policy

We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why we need it, and how we use it.

I.INFORMATION WE COLLECT ABOUT YOU AND DATA SOUCES

1. Information you give to us:
(a) Your name and contact details (such as name, your email address, your telephone number and addresses associated with your account)

(b) Comments and opinions (such as comments and opinions you share on Hernest.com’s services, when you provide feedback or reviews on our products or platform, or when you respond to our surveys, competitions and promotions)

(c) Payment information (records of the payment method, and credit/ debit card details, you use for the transaction)

(d) Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)

(e) Newsletter subscription information (choices you make about whether or not to subscribe our newsletters)
2. Information we automatically collect from your use of the Site or the App:
(f) Log data and device information (such as details about how you've used the Site or the App, IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, cookie data, and location data)

(g) Internet activity (such as browsing history, search history, information about your interaction with our websites, applications, electronic communications, or advertisements)

(h) Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)

(e) Information about your location (such as location based on IP address or mobile device location information)

(j) Information about how you use and connect to the online service

(i)We automatically collect information about how you use the platform such as the pages and links you access, the time you access the platform and duration you are on it, the platform you come to the platform from or go to after leaving the platform and selections and choices you make when using the platform.

(ii)We also automatically collect information about the computer or other electronic devices you use to connect to the platform such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the platform through the device, your Internet service provider or mobile network, your IP address and your device’s telephone number (if it has one).

(iii)Typically, the information we collect about how you use or connect to the platform is associated with your device.

(k) Cookies and similar technologies (such as web beacons, pixels, and mobile identifiers; to learn more about these technologies and how you can control them, see our COOKIE POLICY section below)
3. Information from fraud prevention organizations: Where permitted by law, if fraudulent activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organizations.


II.HOW DO WE USE YOUR INFORMATION

1.How we use information you give to us:
(a) Your name and contact details: (i) we will collect your contact details so that we can contact you directly via phone, message or email, about any questions, issues or problems we have received or concerns you or other users have. (ii) we may also use your contact details to send you information about similar products and services that we think may be of interest to you (such communications will be in accordance with your newsletter preferences as explained in more detail in section IV below). (iii) your contact details are also essential for fulfilling orders and processing returns.

(b) Comments and opinions: we will use your comments and opinions to determine similar products and services that may be of interest to you and to provide our Hernest.com’s services to you.

(c) Payment information: we will use payment information you provide to process payment for any product or service you purchase from us.

(d) Your communications and contact history with us: we will use messages you send to us to help us respond to any question, issue or concern you have and to provide Hernest.com’s services to you.

(e) Newsletter subscription information: we will use your newsletter preference settings which you can set in your account profile page for the purpose of providing newsletters that inform you of order updates and product shipment and display similar products and services that we think may be of interest to you in the future.

2.How we use information we automatically collect: We will use information we automatically collect for purposes that include providing customer service and process returns, offering an improved user experience, creating and maintaining a secure environment as well as internal analytics, staff training, quality assurance, marketing and advertising.

3.How we use information from fraud prevention organizations: We will use information about fraudulent activity relating to your account for the purposes of preventing fraud or crime.


III.INFORMATION SHARING

3.1 We may share your personal data with the following parties:
(a) Companies in the same group of companies as us: our subsidiaries (i.e. any organization we own or control) or our ultimate holding company (i.e. any organization that owns or controls us) and any subsidiaries it owns. These companies will only use your personal data in the same way as we can under this Privacy Policy.

(b) Third parties that work with us to provide services for you

(i) Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.

(ii) Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

(iii) Companies approved by you, such as payment processors or financing providers and card issuing banks if you choose to use their services or offerings.

These third parties will only be allowed to use your personal data in accordance with our instructions or your newsletter preferences and will be required to keep your information secure.

(c) Purchasers of our business: personal data may be disclosed or transferred to buyers or prospective buyers of our business or any of our assets as part of the sale.

(d) Law enforcement, regulators and other parties for legal reasons: third parties who we are under a legal obligation to disclose your personal data to or who we need to disclose your personal data to protect our rights, property or safety or the rights, property or safety of others, detect and investigate illegal activities and breaches of any agreement we have with you.

3.2 We may anonymize and aggregate any of the information we collect (so that it does not identify you). We may use anonymous information for purposes that include testing our IT systems, research, data analysis, improving the platform, developing new products and features or displaying information about the purchases made via our platform such as the most popular purchases or purchases based on an approximate location.


IV.MARKETING AND ADVERTISING

We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you.

You can stop receiving direct marketing messages from us at any time through your account profile page or by clicking any "unsubscribe" link in any marketing message you receive from us. Please allow sufficient time for your preferences to be processed.

Note that if you request that we stop sending you marketing messages, we will continue to send you administrative and service communications (such as order updates and other important or transactional information).


V.LINKS TO THIRD PARTY SITES

Our websites contain links to third party websites. If you click on one of those links, you will be taken to websites we do not control. Please note that these platforms have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those platforms.


VI.COOKIE POLICY

We use cookies when you visit our Site and App to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

(a) Functionality cookies, which allow you to navigate the site and use our features.

(b) Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.

(c) Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.

(d) Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and re-target users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users' previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).


VII.OUR SITE AND CHILDREN

The Site, App and Service are not directed to children, and we do not knowingly collect information from children under 13. If you are a parent or guardian and believe that we have information about your child, please contact us anytime via email at the address reflected at the bottom of each page of our site. To learn more about how to protect your child online, visit the FTC’s www.OnGuardOnline.gov.


VIII.YOUR CALIFORNIA PRIVACY RIGHTS

This Privacy Policy describes the categories of personal information we collect from you, the methods and business purposes of collecting such personal information, the categories of third parties with whom we may share it, and the rights you have regarding the personal information.

California residents have the right to request that Hernest.com disclose what personal information it collects, uses, discloses or sells. Hernest.com does not sell your personal information to third parties without your prior consent.

California residents also have the right to request the deletion of their personal information collected or maintained by Hernest.com. If you wish to make a request for information or to delete your account, or for any questions about our privacy practices and compliance with California law, please contact us anytime via email at the address reflected at the bottom of each page of our site. You can also designate an authorized agent to make a request on your behalf. Prior to responding to your request, we will verify your identity by matching any requested identifying information you provide against the information we have about you. We will not subject you to discriminatory treatment as a result of your choice to exercise your privacy rights.


IX.CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time to reflect new ways that we process your information. When we post modifications to this Privacy Policy, we will revise the "Last Updated" date at the top of this page. The modified Privacy Policy will be effective immediately upon posting on this page. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact.

Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.


X. CONTACT US

If you have additional questions, concerns, would like information about how customers with disabilities may access this Privacy Policy in an alternative format, or would like to exercise your rights, please don’t hesitate to reach us by email at the address reflected at the bottom part of each page of our site.