Welcome to HERNEST REWARDS. By joining HERNEST REWARDS, you are subject to HERNEST's Terms of Use and HERNEST's Privacy Policy (both available on our website), as well as the following additional Terms & Conditions for HERNEST REWARDS. In these terms, "you" and "your" mean the Account holder. "We", "our", and "us" mean HERNEST.
Eligibility
Customers will be required to create a HERNEST account to join HERNEST REWARDS. Customers with existing HERNEST accounts will be part of HERNEST REWARDS by default. Only one account may be associated with a single email address. You are solely responsible for maintaining the accuracy of your account information and updating it as needed. You may log in at any time to update your personal information.
Earning Credits
Create Account
10 credits will be awarded for a text review. 20 credits will be awarded for a review with text and photos. Each submitted review must be approved for publication before credits are awarded.
Image reviews must be original and feature your purchased item(s) in your interior space.
Image reviews require at least 7 business days for approval.
HERNEST reserves the right not to publish reviews with content that is deemed irrelevant (not directly about the product), taken from HERNEST's marketing material, fake, offensive, or defamatory.
HERNEST reserves the right to remove content (images or text) from an existing published review if later found to be violating any of our review guidelines.
HERNEST's decision about submitted reviews is final.
HERNEST reserves the right to reject any review, withdraw, or amend awarded credits for any customer subsequently found to be disqualified for any reason.
Place order
Log into your account and make eligible purchases on the HERNEST website to earn credits. "Eligible Purchases" refer to product purchases on the website, subject to exclusions and after application of any promotional discounts or credits and post-order cost adjustments. Credits are calculated based on the value of each Eligible Purchase, multiplied by the applicable Rewards rate and rounded to the nearest cent at the time of shipment (if applicable).
Excluded Purchases
Returns
Refunds
Purchases by B2B program accounts. For the most up-to-date terms, please visit https://www.hernest.com/trade-program.
Services (e.g., installation, assembly, extended warranties, design services)
Taxes, shipping fees
Portions paid using promotional discounts or credits
Unauthorized or fraudulent charges
Credits earned are subject to forfeiture or adjustment if a purchase is returned, and if any post-order cost adjustments are made. When a purchase is returned or adjusted and a refund is processed, all credits earned from the purchase of that item will be debited from the Member's Account. If there are insufficient credits in the account to cover the deduction, the account will have a negative credit balance. In such cases, you may need to return to a positive balance before accruing credits for future applications. HERNEST also reserves the right to reduce your refund amount by an amount commensurate with the negative credit balance.
Redeeming Credits
You can redeem your credits on the checkout page. Each credit gives you $1 off, with a maximum redemption of $100. Credits can only be used if the order amount exceeds $500.
Credits may be combined with other discounts or promotional offers on product purchases.
Credits apply only to product costs, excluding taxes, shipping, delivery services, assembly service, or extended warranties.
Credits are non-purchasable, non-transferable, non-exchangeable for cash, and cannot be used retrospectively on past orders.
OTHER MEMBER BENEFITS
The first Tuesday of every month is designated as our exclusive Member Day, along with other special offers and exclusive content we may make available from time to time. The number and type of offers may vary depending on your shopping behavior, preferences, and interactions with HERNEST. Offers will include additional details, exclusions, and terms.
If you provide your birthday information, you will receive a Birthday Reward Coupon. The Birthday Reward Coupon will be issued via email on your birthday and will be valid for 30 days. Eligible members will receive a Birthday Reward Coupon that can be used once during the valid period. The Birthday Reward is unique to your account. New accounts opened after your birthday will receive birthday rewards beginning the following calendar year.
Returns
Rewards credits are refundable if the item(s) purchased with them are returned within the 60-day window. However, if the credits have expired at the time of return, they cannot be used again.
Expiration
Annual Expiration
All credits earned between January 1 and December 31 of a calendar year will expire on July 31 of the following year. This expiration applies automatically unless your account meets the exception below.
Negative Balance Exception
If your account holds a negative credit balance as of December 31 of the earning year, your credit expiration date will be extended by one (1) full year. In this case:
Credits from the original earning year will not expire on July 31 of the immediately following year.
These credits will instead expire on July 31 of the second subsequent year.
Account Closure Rights
HERNEST reserves the right to close the account(s) of any customer and to suspend your participation in HERNEST REWARDS if HERNEST determines that the customer attempts to use the program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation. If your participation in HERNEST REWARDS is terminated, all unredeemed credits will become void.
Program Modifications
Existing users who registered before July 31, 2025, will receive a one-time bonus of 20 credits on the day the rewards system launches. Additional credits can only be earned for actions completed after the rewards system goes live on May 29, 2025.