Our Promise to You
At Hernest, your satisfaction drives everything we do. If your Hernest purchase falls short of expectations, we accept returns of eligible items within 60 days of delivery — no complicated hoops.
Return Process
Return Condition Requirements：
- Only items in as-new condition can be returned.
- Products with scratches, stains, damages, drilling, or any other modification will not be accepted.
- All original tags, hardware, and accessories must remain intact.
Packaging Requirements：
- Returns must include all original packaging materials to ensure safe transport. Items returned without the original manufacturer's packaging may not qualify for refund eligibility.
- Certain items cannot be returned, exchanged, or canceled for non-quality-related reasons, including clearance items, final sale items, or items damaged through normal wear and tear after delivery.